Large and Small Tealight Candle Holder Pair, 11" and 9" Metal Home Decor
Free Shipping
Key Features
PRODUCT VIDEO
Shipping Policy
Shipping & Delivery Policy
We offer FREE shipping on many products, subject to carrier size and weight restrictions.
Depending on the size of the product, free delivery is available for Canada, USA, and UK.
For all other countries, please email us with your shipping address and the product(s) you're interested in, and we will provide a shipping quote and estimated delivery time.
Carriers & Tracking
We use trusted carriers including Canada Post, USPS, UPS, FedEx, Canpar, Purolator, PostNL or similar.
All orders include online tracking, allowing you to monitor the progress of your package from dispatch to delivery.
Dispatch Time
- Most orders ship within 2 business days from Canada.
- Made to order items (such as custom paintings or canvas prints) require 2–3 weeks to produce and dispatch.
Estimated Delivery Times
- Canada: 1–6 business days
- USA: 2–7 business days
- UK: 4–8 business days
- Other International Destinations: Delivery times vary. Please contact us for details.
Note: Delivery times are estimates and may vary based on carrier performance, customs clearance, urban or rural destination, and other unforeseen factors beyond our control.
Exceptions & Delays
Delivery timelines may be affected by factors such as customs, weather conditions, network delays, or unforeseen events.
Delivery Support
While we are not responsible for carrier delays, we are always here to support you. If your order is delayed, we will assist you with tracking and coordination to help expedite delivery wherever possible.
Returns and Cancellations Policy
Changed Your Mind or Received a Damaged Item?
Customers in Canada and the U.S.
We cover the cost of return shipping—shop with confidence.
UK Customers – Right to Cancel
If you are located in the United Kingdom, you have the right to cancel your order within 14 days of receiving your item, without needing to provide a reason.
To exercise this right, you must notify us in writing (email, WhatsApp or contact form) within 14 calendar days of receiving your order. You will then have another 14 days to return the item to us.
Items must be in original condition—unused, undamaged, with tags, and in their original packaging.
15-Day Return Window (Non-UK Customers)
Customers in Canada, the U.S., and other countries may request a return within 15 days of receiving the item. Returned items must be unused, undamaged, unworn, with tags, and in their original packaging. A receipt or proof of purchase is required.
How to Start a Return
To begin a return, please contact us with your order number and reason for return. If your return is approved, we will provide:
- A prepaid return label (for customers in Canada and the U.S. or where applicable).
- Instructions on how and where to send your package.
Customers Outside Canada and the U.S.
If you're located outside Canada or the U.S., including the UK (for non-cancellation returns), you're welcome to return your item for a refund. However, return shipping must be arranged and paid for by the customer. Returns must be sent to our designated address in Canada or the U.S.
We keep our prices low by focusing on quality products and efficient support, and are therefore unable to cover international return costs.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately. We will work to resolve the issue promptly and fairly, including providing a replacement or refund as needed.
Refunds
Once your return is received and inspected, we’ll notify you of the refund status. If approved, your refund will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
Final Rights
We reserve the right to make the final decision on all returns and refunds. Our goal is to ensure a fair, transparent, and customer-friendly resolution for every order.
