Decorative metal ornaments with crystal ball
Free Shipping
SHIPPING POLICY
FREE Shipping & Delivery in Canada and USA.
Carriers & Tracking:
Canada Post, USPS, UPS, FedEx, Canpar, Purolator, or similar. All orders have online tracking facility, allowing you to monitor the progress of your package from dispatch to delivery.
Dispatch Time: 2 business days from Canada. Exception: Handmade to order paintings and canvas prints may take upto 2-3 weeks for dispatch.
Delivery Time:
Canada - estimated delivery in 2-6 business days.
USA - estimated delivery in 2-7 business days.
Exceptions and Factors Affecting Delivery Time:
It's important to note that handmade paintings and canvas prints require additional time for creation and will be dispatched within 2-3 weeks. Additionally, the actual delivery time of carriers may vary due to factors beyond our control, such as staffing, network congestion, Covid-related delays, border security, and other unforeseen circumstances.
Delivery Support:
While any delivery delays are beyond our control, we are committed to supporting our customers throughout the shipping process. If you experience any delays, we are here to assist you in tracking your shipment and following up with the carriers to facilitate expedited delivery.
Returns
We want you to be completely satisfied with your purchase, which is why we offer a hassle-free returns policy.
If, for any reason, you need to return an item, we've made the process simple and convenient. Our dedicated customer support team is here to assist you every step of the way.
To initiate a return, please contact us through any of the following channels:
1. Email: Reach out to us at contact@accentcollection.com to request a return.
2. Whatsapp: Message us at +1.647.945.8502 or click on the Whatsapp icon located at the bottom right of your screen.
Our team will guide you through the necessary steps and provide you with a return shipping label, if applicable. Please ensure that the item is in its original condition, unworn or unused, with tags attached and in its original packaging.
Once we receive and inspect your returned item, we will process your refund according to our refund policy. We strive to make the refund process as smooth as possible, ensuring a prompt and fair resolution.
Should you have any questions or require further assistance regarding returns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to ensure that your shopping experience with us is enjoyable and worry-free.